Privacy Policy

Welcome to Fix & Cool (“we”, “us”, “our”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://www.fixandcool.com/ (the “Site”) and when you use our services. By accessing or using the Site or our services, you agree to the practices described in this policy.

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1. Information We Collect

We collect information in the following categories:

a) Information you provide:

• When you fill out the contact/service request form (e.g., name, phone number, address, service selected, message).

• When you call or message us (via WhatsApp or other means) and provide your details.

• Any other communications you send to us (e.g., email, feedback, reviews, testimonials).

b) Automatically collected information:

• When you visit the Site, we may collect usage data such as your IP address, browser type, pages visited, time and date of access, device type, operating system.

• Cookies and similar tracking technologies may be used to enhance the Site’s functionality, remember your preferences, track user behaviour for analytics and performance.

c) Third-party information:

• We may receive information about you from third-party service providers (for example payment processors, marketing platforms) consistent with the relevant consents and legal basis.

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2. How We Use Your Information

We use the personal information we collect for purposes including but not limited to:

• To respond to your service inquiries, process and fulfil requests (repair, installation, maintenance of ACs, refrigerators, dishwashers, etc).

• To manage our relationship with you (including sending confirmations, service updates, invoices).

• To improve our Site, services and customer experience (via analytics, feedback).

• To communicate marketing or promotional messages only if you have opted in (or otherwise permissible under applicable law).

• To comply with legal obligations and protect our rights (for instance fraud prevention, dispute resolution).

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3. Disclosure of Your Information

We may share your personal information with:

• Service providers and subcontractors who assist us in providing our services (for example, technicians, logistics, billing).

• Third-party analytics or advertising partners (if applicable) subject to your consent.

• Legal or regulatory authorities, when required by law or to protect our rights, property or safety.

• In the event of a business transfer (e.g., merger, acquisition), your information may be transferred provided appropriate safeguards are in place.

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4. Cookies and Tracking Technologies

We use cookies and similar technologies to collect usage information and to enhance your experience on the Site. You can manage cookie preferences via your browser settings. If you disable cookies, some features of the Site may not function as intended.

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5. Your Rights and Choices

Depending on your jurisdiction, you may have rights including:

• To access, update or correct your personal data.

• To request deletion or restrict processing of your personal data.

• To object to certain types of processing (e.g., direct marketing).

• To withdraw your consent where processing is based on consent.
  To exercise these rights, you may contact us at the email address provided below.

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6. Data Security

We implement reasonable administrative, technical and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration or destruction. However, no method of transmission over the internet or electronic storage is completely secure—so while we strive to protect your data, we cannot guarantee absolute security.

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7. Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes and enforce our agreements. We will securely dispose of or anonymize personal data when it is no longer needed.

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8. International Transfers

If we transfer your personal information outside India (for instance to service providers located abroad), we will ensure that appropriate safeguards are in place and that transfers comply with applicable data-protection regulations.

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9. Children’s Privacy

Our Site and services are not directed at children under the age of 18. We do not knowingly collect personal data from minors. If we learn that we have collected personal information of a child under 18 (without verified parental consent), we will take steps to delete that data.

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10. Links to Other Websites

The Site may contain links to external websites operated by third parties. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any information.

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11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time, and we will notify you of material changes by posting the revised policy on the Site and updating the “Effective Date” above. Your continued use of the Site after such changes constitutes acceptance of the revised policy.

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12. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or our data-handling practices, you may contact us at:
The Climate Guild (Fix & Cool)
15, Susheela Rd, Upparahalli, Mavalli, Bengaluru, Karnataka 560004
Phone: +91 96205 72790
Email: info.climateguild@gmail.com

Thank you for trusting us with your information. We are committed to protecting your privacy and delivering reliable service.